Shipping policy
📦 Shipping Policy
Last updated: 27-July_2025
Thank you for shopping at Sana's Fragrances! We aim to provide fast and reliable shipping for all your orders across Pakistan.
🚚 Delivery Partner
We proudly use PostEx as our official courier service to ensure secure and timely delivery of your products.
📍 Shipping Locations
We currently ship within Pakistan only. Orders placed from outside Pakistan will not be processed at this time.
⏱️ Order Processing Time
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Orders are processed within 24–48 hours (excluding Sundays and public holidays).
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Once your order is processed, you will receive a confirmation SMS or email with tracking details.
🚛 Delivery Time
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Major Cities: 2–4 working days
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Remote Areas: 4–6 working days
Please note that delivery times may vary depending on your location and any unforeseen courier delays.
💰 Shipping Charges
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Standard Delivery: PKR 250
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Free Shipping: Order over PKR 3,500
Shipping charges (if any) will be calculated and shown at checkout.
🔁 Failed Delivery / Reattempt
If you are unavailable at the time of delivery, PostEx will make up to 2 reattempts. You may also be contacted by the rider for coordination.
📦 Order Tracking
You can track your order using the tracking number provided in your confirmation message via the PostEx tracking portal:
🔗 https://tracking.postex.pk
❗ Delays & Force Majeure
We strive to deliver on time, but delays may occur due to:
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Weather conditions
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Political events or strikes
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Natural disasters
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Courier service disruptions
We appreciate your patience in such situations.
📞 Contact Us
If you have any questions about your order or shipping, feel free to contact our support:
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📧 Email: sanafragrance2195@gmail.com
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📱 WhatsApp: +92-307-4556809